Hawana Family

Terms & Conditions

1. General Information

a. These terms and conditions are relevant to every order that is placed and every agreement that is reached through hawanafamily.com.

b. By placing on order on hawanafamily.com you agree with the terms and conditions of hawanafamily.com.

c. Unless explicitly agreed upon by all parties involved and confirmed in writing by hawanafamily.com, deviations from these terms and conditions are not applicable to any orders or agreements reached through hawanafamily.com.

2. Orders and contracts of sale

a. The products shown on hawanafamily.com are part of a non-binding online catalogue; they are not a legal binding product offering.

b. When you place an order on hawanafamily.com you will be asked to confirm your order when you reach the final step of the ordering process. After confirming your order, you have placed a binding order for the chosen products.

c. After placing your order, hawanafamily.com will send you a confirmation email to confirm that your order has been successfully received. The email will be sent to the email address you provide us with during the ordering process.

d. The order confirmation does not yet constitute a contract of sale. The order confirmation is only intended to inform you of the fact that hawanafamily.com has received your order.

e. A binding contract of sale comes into place after payment is received and hawanafamily.com confirms shipment of the product.

f. If payment is not successful, the order will automatically be cancelled and a contract of sale will not come into place.

3. International orders

a. Hawanafamily.com accepts orders from any country in the world.

b. International orders outside Europe may be subject to custom charges and import taxes. If you live in a country outside Europe and customs charges or import taxes are imposed on your order, you will have to pay for these charges upon delivery of your order. As we have no control over custom charges or import taxes, please understand that hawanafamily.com cannot be held responsible for any additional custom charges or import taxes imposed on your order.

4. Inventory

a. If a product is out of stock hawanafamily.com will automatically inform you hereof

b. In the event you place an order for a product that is out of stock and you were not informed hereof in time, e.g. due to technical defaults, hawanafamily.com has the right to cancel your order. If you have already paid for the product, hawanafamily.com will reimburse you for the exact amount you paid.

5. Prices

a. You will be charged the prices as shown on hawanafamily.com at the time you place your order.

b. Prices shown exclude shipping costs.

c. The exact shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order.

d. Hawanafamily.com has the right to cancel the promised products in the event that the prices were incorrectly shown due to technical defaults.

6. Payment options

a. You can pay for your order using any of the following payment methods: PayPal, Visa, Mastercard, Maestro, American Express.

b. All payments through hawanafamily.com are handled by payment portal Shopify.

c. When you have finished shopping and choose to proceed to check out, you will be asked to complete your payment. Once you select your preferred payment method, you will be redirected to the safe and secure payment portal Shopify and after completing payment you will again be redirected to hawanafamily.com.

7. Shipping

a. Your order will be shipped after your payment is received.

b. When payment for your order is received, we will process and ship your order within 1 to 5 business days. Products will be shipped to the address you provided us with when you placed your order.

c. As soon as your order is shipped you will receive a confirmation email including track and trace details.

d. Shipping from the Hawana Family Shop within Europe generally takes 1 to 7 business days from the day of shipment, depending on your location.

Shipping from the Hawana Family Shop outside of Europe generally takes 3 to 15 business days from the day of shipment.

e. These delivery times are an indication, not a guarantee. Longer delivery times than the delivery times indicated here, will not entitle you to compensation, to cancel your order or to revoke your contract of sale.

f. Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order.

g. Although it is unlikely, customs officials are authorized to open packages for inspection. As this is out of our hands, please understand that we cannot accept responsibility for any orders delayed by foreign customs. Additionally, custom duties, which are not included in our product or shipping charges, may or may not be imposed by customs officials in your country. Our customers tell us that fees are consistently not collected on small parcels. Contact customs officials in your country for more information on how your order will be handled by them.

h. We ship our products with DPD, UPS and Poste Italiane. International packages are usually handled by UPS or Poste Italiane combined with a second national shipping company once the package has gone through customs. The number of delivery attempts vary based on the country of delivery and based on the shipping company that handles shipment. In general, packages addressed to private clients are offered twice before the package is brought to a pickup location; packages addressed to business clients are generally only offered once. In the event that your package is brought to a pickup location you will be informed hereof by the shipping company that is in charge of the delivery. Should you fail to collect your package at the designated pick up address and the package is returned to us, we will naturally reship the package to you provided that you pay for shipping costs.

i. For all packages it is required that you sign for delivery. Therefore it is important that someone is present at the address at the time of delivery.

j. You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to deliver a damaged package to you, decline the package and send an email to shop@hawanafamily.com to inform us of the situation within 1 business day of accepting the package. In the unlikely event that you accepted a package that did not seem damaged on the outside and the product inside is damaged, do not handle the package any further and send an email to shop@hawanafamily.com with images of the damaged product and the original packaging within 1 business days of accepting the package. We will then contact the shipping company to notify them of the situation.

k. If you entered the wrong address during your order process and we are forced to reship your package, please understand that there will be an additional shipping charge equal to your original order.

8. returns

a. You may return any unused product purchased from us for any reason.

b. To qualify for a refund the product has to be sent back in good condition and the value of the product should not be affected. We do not refund return products that have been used or damaged. We therefore advice you to carefully wrap a return product to prevent it from being damaged.

c. To qualify for a refund you should return the product to us within 14 business days of the email confirming shipment. In this light we advice that upon returning a product you always choose a shipping service with a tracking option.

d. Shipping and handling fees for return shipments are non refundable. As we are a small business with a client base in various countries around the world, we cannot offer to take care of your return shipping costs. When you decide to return a product, you will bear the cost of return shipment unless the product was damaged upon delivery. Please note that you should never accept a package that shows signs of damage.

e. To receive a refund you must obtain a Refund Authorization (RA). You can obtain a RA by sending an email to shop@hawanafamily.com stating your order information and explaining why you wish to return the product. If you return your product without a RA you risk not receiving a refund. You should therefore only send back the product after you have received our confirmation email.

f. We will reimburse you once the complete, unused and undamaged product has been received by us. An email confirmation and a refund will be issued within 30 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.

g. In the event you return only parts of the product or in the event you return the product in a bad condition, you will be entitled to receive, at your own expense, the (parts of the) product you sent back to us. If you do not wish to receive the (parts of the) product you sent back to us, we are entitled to keep the (parts of the) product and withhold the payment already received.

h. Products that are returned should be sent to the following address:

Luca Pepe

Via Nettuno, 70

04012, Cisterna di Latina (LT)


9. warranty

a. To ensure that your order is complete and without defects, you should examine your order upon delivery. In the unlikely event that your order is incomplete or damaged, do not handle the package any further and send an email to shop@hawanafamily.com with images of the damaged product and the original packaging within 1 business days of accepting the package. We will then contact the shipping company to notify them of the situation. If you do not notify us of incomplete or damaged orders within 1 business day after delivery, you risk losing the right to a refund or a replacement.

b. In case of a damaged product or if we ship the wrong colour or size of the product you ordered, you are entitled to the delivery of a new product that is free of damages. In the event that the product ordered is no longer available, you are entitled to choose a different product that has the same value as the ordered product or to cancel the order. The damaged product should be sent back to the return address as mentioned above (terms and conditions no 8). Once we have received the damaged product, hawanafamily.com will send you a new product that is free of damages or reimburse you for the sums already paid if the product you ordered is no longer available and you do not wish to choose a different product. Provided that you are able to send us a copy of the receipt, we will pay for the shipping costs that you incur when returning the damaged product in the form of a refund. A refund to your account will be issued within 30 days after the date on which we received the product.

c. In the event the product you return to us does not show any defaults or coincides with the size or colour you ordered, you will be entitled to receive, at your own expense, the product you sent back to us. If you do not wish to receive the product you sent back to us, hawanafamily.com is entitled to keep the product and withhold the sums already received. In this event digitaldoes.com will not reimburse you for the shipping costs of the return shipment.

d. Hawanafamily.com will not compensate any damage occurring to products due to improper handling.

10. liability

a. Hawanafamily.com is never obliged to pay compensation for damages except if and insofar as the damage suffered was inflicted intentionally or by the gross negligence of hawanafamily.com or its employees. Hawanafamily.com’s liability for loss of profits, consequential or indirect damages is, however, at all times excluded.

b. In all cases in which hawanafamily.com is obliged to pay compensation for damages, this will never be higher than either the invoice value of the product to which or in connection with which the damage was caused, or, if the damage is covered by an insurance policy of hawanafamily.com, the amount that is actually paid out by the insurer.

c. Any claim towards hawanafamily.com, except those recognised by hawanafamily.com, lapses after a period of 3 months from the time the claim arose.

d. Hawanafamily.com contains links to third party websites and services that are not operated by hawanafamily.com. Hawanafamily.com cannot, under any circumstances, be held responsible for the content and quality of these websites and services.

11. Force majeure

a. Hawanafamily.com is entitled to invoke force majeure if the implementation of the contract of sale is, in whole or in part, temporarily or not, prevented or impeded by circumstances reasonably out of our control. These circumstances will include, but are not limited to, site or building blockades, strikes, specific work interruptions or work-to-rule slowdowns and lockout, delay in the provision to hawaanfamily.com of parts, goods or services ordered from third parties, accidents and interruptions of business operations.

b. In the case of force majeure, hawanafamily.com will notify you hereof as soon as possible by email.

c. In the case of force majeure, the obligations of hawanafamily.com are suspended. If the force majeure lasts longer than three months, hawanafamily.com and you as a customer are both authorised to revoke the contract of sale by a written declaration.

12. Governing law

a. Exclusively Italian law governs agreements reached and orders placed through hawanafamily.com.

b. In the unfortunate and unlikely event of a dispute between a customer and hawanafamily.com, hawanafamily.com will inform the customer of the option of Online Dispute Resolution via www.ec.europa.eu/odr/ official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

c. All disputes arising between customers and hawanafamily.com that are not resolved through Online Dispute Resolution (www.ec.europa.eu/odr/) will be dealt with by a Italian judge in a Italian court of law, specifically a court of law in the Italian province Latin, regardless of the customer’s residential address.

13. Copyright and intellectual property

a. Hawanafamily.com owns the rights to or has the rights to use all photos and texts displayed on hawanafamily.com.

b. Hawanafamily.com is and remains the sole and exclusive owner of all trade names, brand names, domain names, copyrights, database rights, registered and unregistered designs and other property trademarks of hawanafamily.com.

c. Customers will in no event be granted the property rights of hawanafamily.com.

d. Customers are not allowed to register or use the property rights of hawanafamily.com in any way.

14. disclaimer

The official website of Hawana Family, www.hawanafamily.com, below also called as “Site” is an online portal that allows you to have an overview of the activities practiced by it, consisting mainly in events and projects. All the contents of the site (photos, videos, sounds, brands, logos, domain names, texts, graphic layouts, etc.) and the rights related to them are reserved, therefore they can be consulted exclusively for personal information purposes, being expressly expressly Any different use prohibited without the prior consent written by Hawana Family.

The multimedia material contained within the site is produced and disclosed in good faith, however Hawana Family while placing the utmost care in the holding of the site and considering its contents reliable, declines all responsibility for any direct or indirect damages that can derive From possible errors or inaccuracies of the contents, or to the failure to update information, especially where the information content is taken by the user to the basis of decisions about the initiatives or activities of an economic or financial nature.

Given the free nature of access to the site and the merely popular purpose of the information contained in it, these cannot in any way constitute expectation or right of any kind in users; Hawana Family therefore reserves the right to make changes or variants, as well as to modify or suppress parts of the site, products, services or activities described in the same.

Access and correct consultation of the site presuppose that the system used by the customer is fully compatible with the technology used by Hawana Family and that the connection does not derive any malfunction to the IT structures used. In no case can Hawana Family be held responsible for any damage to the IT systems deriving from the connection to the site, or from the links of connection to other sites, even in the presence of IT viruses or other causes attributable or in any case connected to the use of the Internet.

The site contains connection links to third party sites. The existence of these links does not imply that the Hawana Family sponsors or is affiliated with the subjects holding these connecting sites. The Hawana Family therefore declines any responsibility in relation to the connection and contents of the sites connected to the site and warns users who, who decides to visit a connected site do it in total autonomy, thus assuming the burden of adopting any caution against viruses or Other destructive elements.

15. Privacy

a. Hawanafamily.com take great care of your personal information, for this reason, pursuant to Regulation (EU) 2016/679, this privacy policy page describes the methods of processing the personal data of users who consult the Hawana Family website accessible electronically at following address: www.hawanafamily.com.

This information does not concern other sites, pages or online services accessible via hypertext links that may be published on the sites but referring to resources outside the Hawana Family domain.
b. Hawanafamily.com collects and stores customer data for the process of ordering and delivering. The information you provide when placing an order on hawanafamily.com will be used only for processing your order and for sending relevant information related to your order. Usernames and email addresses are stored and used for registration, saving favourite products and sending out emails related to order handling.
c. Hawanafamily.com uses cookies only to remember passwords and usernames.
d. Hawanafamily.com does not provide any personal data to third parties. Hawanafamily.com always takes utmost care to prevent misuse of information by third parties. Hawanafamily.com is not liable for the misuse of information by third parties or failure to comply with privacy regulations by third parties.
e. Hawanafamily.com is committed to safe and reliable storage of data and is responsible for technical and organizational security measures (including encryption and passwords) to protect (personal) data against any form of unauthorized access and processing, but cannot give out any guarantees.
f. To completely remove your data from hawanafamily.com, you can send an email to shop@hawanafamily.com.
g. Hawanafamily.com is not responsible for data protection of websites hawanafamily.com refers to. It is recommended to consult the privacy policy of these websites.
h. We reserve the right to make changes to this privacy policy at any given time.
i. For questions about this privacy policy, please write to shop@hawanafamily.com.


16. questions

a. All questions in relation to your order should be sent to shop@hawanafamily.com.

b. All questions should be written in Italian or English.

c. We aim to respond to any question or complaint within 3 business days.

17. Activity information

a. Activity name: Hawana Family

b. Activity fiscal code number: 91157570598

18. Amendments and updates

a. Hawanafamily.com has the right to change these terms and conditions and the content of the shop at any given time.

b. If hawanafamily.com decides to change or update these terms and conditions, the changes will be included in this document and the new terms and conditions will be effective as of the date of publication on hawanafamily.com.

c. This document was last modified on the 05th of September 2022.

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